Date Completed: 14 June 2025
Location: East Croydon, VIC
Urgent Gas Heater Failure in Croydon
We were called out to a property in East Croydon after the homeowner reported their gas ducted heater had stopped working. The issue started with the system tripping the power repeatedly before fully shutting down. With winter in full swing, they needed a solution — fast.
What We Found
On inspection, we found clear signs of fusion damage caused by recent power outages in the area. The control board inside the heater had been completely blown. In cases like this, the safest and most cost-effective option is to replace the unit.
The client told us their home insurance unfortunately didn’t cover fusion damage. It’s a common oversight in policies — and a good reminder to check if you're covered for these sorts of events. We walked them through their options clearly, with no pressure.
How We Fixed It
We supplied and installed a new Braemar TQ320 gas ducted heater the very next day. The job involved disconnecting and removing the damaged unit, prepping the space, and installing the new system including all required electrical and gas safety checks.
The Braemar TQ320 offers reliable, energy-efficient heating and includes a 5-year warranty on parts. It’s a great choice for family homes wanting peace of mind through winter.
The Result
We had the new system up and running in a single visit. The client was relieved to have warmth restored quickly, especially after such a disruptive failure. They appreciated our clear advice, on-time arrival, and how smooth the whole process was from first call to final handover.
Key Wins
- Same-day response and next-day installation
- New Braemar TQ320 system with 5-year parts warranty
- No mess left behind
- Clear communication and pricing throughout
- System restored in one visit
Need Gas Ducted Heater Repairs or Replacements in Croydon?
If your heater keeps tripping the power, blowing cold air or has stopped completely — don’t wait for the next cold snap. We’re trusted across Melbourne for gas ducted heating replacements and repairs with same-day availability where possible.
We also service suburbs nearby, including Sunbury, Wallan, Craigieburn and beyond.
Learn more about choosing energy-efficient heaters at Sustainability Victoria.