The Situation
We were recently called out to a home in Sunbury after the owner reported that their ducted heater wasn’t working at all — it wouldn’t turn on, just as the colder weather was settling in.
Initial Inspection
After a full heater inspection, we diagnosed that the fan motor had burnt out and found significant water damage inside the unit. Unfortunately, the level of damage meant repairs would not be cost-effective or reliable long term.
The Best Solution for the Customer
We recommended a full replacement of the gas ducted heater. This approach offered better value for the customer, providing a brand new system with a full 5-year warranty, improved efficiency, and peace of mind heading into the cooler months.
New System Installed
A new Braemar gas ducted heating system was installed, including a new TQ425 14” duct flashing kit. The old unit was safely removed from the site, and everything was left clean and tidy, ready for the family to enjoy reliable heating once again.
Customer Feedback
“Daniel and Stephanie were professional and prompt in organising to assess our non-working ducted heater. Unfortunately, it needed to be replaced, but Daniel was very informative and explained what appeared to have happened and suggested we contact our home insurer. We were able to get it replaced with Daniel and his report supported our claim and the replacement was covered by our insurance. I wouldn’t have even thought to claim it had he not suggested it.”– Mel Lowther, Sunbury
Key Wins for the Customer
- Same-day heater inspection and diagnosis
- Old heater removed and taken away
- No mess left behind
- Educated the customer on insurance options
- Full 5-year warranty on the new system
Need Gas Ducted Heating Help in Sunbury?
Whether your heater has stopped working or just needs a check-up, our local team in Sunbury is ready to help. Learn more about our gas ducted heating services or book an appointment online today.
