Need help right now? Book our emergency plumber in Gisborne or call 0451 645 672.
First: make it safe
- Turn off water at the meter at the front of your property. Most GWW meters are at the front boundary. Greater Western Water+1
- Keep away from wet power points or the switchboard. Energy Safe Victoria warns floods and storms can create electrical hazards. If in doubt, call 000. Energy Safe Victoria
- Move rugs and furniture. Take quick photos for insurance.
Case study: burst flexi hose under a Gisborne kitchen sink
- The call: 8:10am, water pouring from under the sink.
- On arrival: Isolated water, protected power, capped the failed braided flexi hose.
- Cause: Corroded stainless braid on a 10+ year old flexi.
- Fix: Replaced both hot/cold flexi hoses with quality, pressure-rated hoses. Checked pressures and nearby isolation valves.
- Prevention: Advised two-year checks and to replace aging hoses proactively. Insurers report flexi hoses are a major cause of water damage claims in Australia. Recent Suncorp data shows around 1 in 10 water-damage claims were flexi-hose bursts, with average claims >$27,500.
Suncorp
Suncorp
Insurance News
Quick steps while you wait
- Shut off water at the front meter. If the valve is stiff, don’t force it. We’ll handle it. Greater Western Water
- Open a cold tap to relieve pressure.
- Mop up and ventilate. Mould can start in damp rooms; fix leaks and dry areas quickly. Better Health Channel
- If the leak involves stormwater, remember private stormwater on your land is your responsibility; council manages public drains and the network. mrsc.vic.gov.au
Who fixes what in Gisborne
- Inside your boundary: You’re responsible for private pipes and fixtures; use a registered/licenced plumber. vba.vic.gov.au
- Sewers and network assets: Greater Western Water looks after blockages in their network; private lines on your land are yours. Their guidance explains how to tell if it’s on your property or theirs (inspection shaft/27A). Greater Western Water+1
What we do on site
- Make safe and isolate
- Leak-locate and diagnose (including flexi, copper, PEX, valves)
- Repair or replace on the spot where possible
- Pressure test, photos, and report for insurance
- Advice on prevention (pressure limiting, flexi hose replacement schedule)
Why act fast
RACV Trades logged 6,377 burst water pipe callouts in 2023. Quick shut-off and fast repairs limit damage and costs. @RACV
Why Speedy Services Today
- Same-day Gisborne Emergency Plumbing, 24/7
- Upfront pricing before work starts
- Licenced and insured team
- Lifetime workmanship warranty
- Clean, friendly, local
FAQ
Where is my water meter in Gisborne?
At the front boundary in most cases; look near the garden tap. Greater Western Water
Do I need a compliance certificate?
For eligible plumbing work, a licensed plumber must issue a VBA compliance certificate. vba.vic.gov.au
The toilet backed up as well — who do I call?
If it’s your private line, that’s us. If the blockage is in GWW’s network, their crew handles it. Their guide shows how to check. Greater Western Water